We're currently experiencing a technical issue affecting some of our payout and payment services. We're working to restore them as quickly as possible and apologise for the inconvenience.
What's affected
The following services are temporarily paused:
Service | Status | Expected resolution |
VND bank payouts | Paused | By Monday, 11 May |
PHP bank payouts | Paused | Timeline being confirmed |
VietQR payments (Vietnam) | Paused | Timeline being confirmed |
QRPH payments (Philippines) | Paused | Timeline being confirmed |
All other payout methods and currencies are working normally.
What you can do in the meantime
If your payment is urgent, you can use crypto withdrawals to move your funds. This option is available to all verified users and is processing normally.
If crypto withdrawals don't work for your situation, you can wait for service to resume — we'll notify you as soon as each service is back online.
What happens to payments already in progress
For pending transactions, they will be cancelled and funds will be returned to your PEXX balance.
Need help?
If you have questions about a specific transaction or need assistance choosing an alternative method, contact our support team via the Help button in the app. Please include your transaction reference number if your question is about a specific payment.