# PEXX Help Center

> How can we help?

## Managing your PEXX Account

- [I want to manage my recipient list](https://faq.pexx.com/en/articles/9233725-i-want-to-manage-my-recipient-list.md)
- [Can I set up recurring payments on PEXX?](https://faq.pexx.com/en/articles/9245675-can-i-set-up-recurring-payments-on-pexx.md)
- [Can I transfer funds to another PEXX account?](https://faq.pexx.com/en/articles/9258264-can-i-transfer-funds-to-another-pexx-account.md)
- [How do I receive notifications about my PEXX activities?](https://faq.pexx.com/en/articles/9258257-how-do-i-receive-notifications-about-my-pexx-activities.md)
- [How do I report a bug or issue with the PEXX platform?](https://faq.pexx.com/en/articles/9258243-how-do-i-report-a-bug-or-issue-with-the-pexx-platform.md)
- [Can I access my transaction history on PEXX?](https://faq.pexx.com/en/articles/9258202-can-i-access-my-transaction-history-on-pexx.md)
- [Can I use PEXX on both desktop and mobile?](https://faq.pexx.com/en/articles/9258193-can-i-use-pexx-on-both-desktop-and-mobile.md)
- [Can I open multiple PEXX accounts?](https://faq.pexx.com/en/articles/9258177-can-i-open-multiple-pexx-accounts.md)
- [Can I change the linked email address on my PEXX account?](https://faq.pexx.com/en/articles/9258174-can-i-change-the-linked-email-address-on-my-pexx-account.md)
- [What do I need to know about taxes when using PEXX?](https://faq.pexx.com/en/articles/9258175-what-do-i-need-to-know-about-taxes-when-using-pexx.md)

## Depositing into your PEXX account

- [What are the fees, crediting time and deposit limits for USD deposit?](https://faq.pexx.com/en/articles/11454915-what-are-the-fees-crediting-time-and-deposit-limits-for-usd-deposit.md)
- [What is a USD virtual account and how can I set it up?](https://faq.pexx.com/en/articles/11455190-what-is-a-usd-virtual-account-and-how-can-i-set-it-up.md)
- [How do I complete the KYC for the USD Virtual Account?](https://faq.pexx.com/en/articles/11455708-how-do-i-complete-the-kyc-for-the-usd-virtual-account.md)
- [Am I eligible to open a USD Virtual Account in PEXX ?](https://faq.pexx.com/en/articles/11456761-am-i-eligible-to-open-a-usd-virtual-account-in-pexx.md)
- [Supported Tokens & Networks for Crypto Deposits](https://faq.pexx.com/en/articles/13615910-supported-tokens-networks-for-crypto-deposits.md)
- [IDR Deposit Tutorial](https://faq.pexx.com/en/articles/14619553-idr-deposit-tutorial.md)
- [VND Deposit Tutorial](https://faq.pexx.com/en/articles/14619609-vnd-deposit-tutorial.md)
- [USD Virtual Account Tutorial](https://faq.pexx.com/en/articles/15249961-usd-virtual-account-tutorial.md): How to open USD Virtual Account on PEXX

## Send and Pay with PEXX

- [Can I send foreign denominated currency to my recipients' payout bank?](https://faq.pexx.com/en/articles/9233718-can-i-send-foreign-denominated-currency-to-my-recipients-payout-bank.md)
- [Can I send money to a joint account?](https://faq.pexx.com/en/articles/9233714-can-i-send-money-to-a-joint-account.md)
- [What are the transaction limits on PEXX?](https://faq.pexx.com/en/articles/9233713-what-are-the-transaction-limits-on-pexx.md)
- [Where can I send money to?](https://faq.pexx.com/en/articles/9233711-where-can-i-send-money-to.md)
- [I want to check the status of my transfer](https://faq.pexx.com/en/articles/9233702-i-want-to-check-the-status-of-my-transfer.md)
- [How much is my transaction fee?](https://faq.pexx.com/en/articles/9233701-how-much-is-my-transaction-fee.md)
- [When will my PEXX transfer arrive?](https://faq.pexx.com/en/articles/9233698-when-will-my-pexx-transfer-arrive.md)
- [I want to send money](https://faq.pexx.com/en/articles/9233695-i-want-to-send-money.md)
- [What is the minimum amount for bank payouts?](https://faq.pexx.com/en/articles/9245666-what-is-the-minimum-amount-for-bank-payouts.md)
- [How do I send money to someone who doesn't have a PEXX account?](https://faq.pexx.com/en/articles/9258251-how-do-i-send-money-to-someone-who-doesn-t-have-a-pexx-account.md)
- [Can I use PEXX for freelance payments?](https://faq.pexx.com/en/articles/9258249-can-i-use-pexx-for-freelance-payments.md)
- [Can PEXX be used for educational payments abroad?](https://faq.pexx.com/en/articles/9258244-can-pexx-be-used-for-educational-payments-abroad.md)
- [What happens if the currency conversion rates change suddenly?](https://faq.pexx.com/en/articles/9258227-what-happens-if-the-currency-conversion-rates-change-suddenly.md)
- [Can I schedule a future transfer on PEXX?](https://faq.pexx.com/en/articles/9258225-can-i-schedule-a-future-transfer-on-pexx.md)
- [What currencies does PEXX support for transactions?](https://faq.pexx.com/en/articles/9258199-what-currencies-does-pexx-support-for-transactions.md)
- [Can I use PEXX to pay for goods and services overseas?](https://faq.pexx.com/en/articles/9258161-can-i-use-pexx-to-pay-for-goods-and-services-overseas.md)
- [Can I make QR payments with PEXX?](https://faq.pexx.com/en/articles/12625213-can-i-make-qr-payments-with-pexx.md)
- [Why are VND and PHP payouts and QR payments temporarily unavailable?](https://faq.pexx.com/en/articles/15012995-why-are-vnd-and-php-payouts-and-qr-payments-temporarily-unavailable.md)

## Earning Interest with PEXX

- [How does PEXX provide the advertised ~3.5 % yield on interest account balances?](https://faq.pexx.com/en/articles/11455740-how-does-pexx-provide-the-advertised-3-5-yield-on-interest-account-balances.md)
- [Is my principal protected?](https://faq.pexx.com/en/articles/11455745-is-my-principal-protected.md)
- [When and how is interest credited to my wallet?](https://faq.pexx.com/en/articles/11455746-when-and-how-is-interest-credited-to-my-wallet.md)
- [Is there any minimum balance, lock‑up period, or withdrawal penalty?](https://faq.pexx.com/en/articles/11455752-is-there-any-minimum-balance-lock-up-period-or-withdrawal-penalty.md)
- [What happens to the interest rate if U.S. Treasury bill rates change?](https://faq.pexx.com/en/articles/11456723-what-happens-to-the-interest-rate-if-u-s-treasury-bill-rates-change.md)

## Your PEXX Card

- [What types of PEXX cards are available?](https://faq.pexx.com/en/articles/11923944-what-types-of-pexx-cards-are-available.md)
- [How quickly can I get a virtual card after signing up?](https://faq.pexx.com/en/articles/11457169-how-quickly-can-i-get-a-virtual-card-after-signing-up.md)
- [Are there card topup and spending limits?](https://faq.pexx.com/en/articles/11457775-are-there-card-topup-and-spending-limits.md)
- [How are disputes or chargebacks handled?](https://faq.pexx.com/en/articles/11457783-how-are-disputes-or-chargebacks-handled.md)
- [Which regions/countries can I open a PEXX card?](https://faq.pexx.com/en/articles/12041207-which-regions-countries-can-i-open-a-pexx-card.md)
- [Why is there a small FX adjustment on my card transaction?](https://faq.pexx.com/en/articles/13261528-why-is-there-a-small-fx-adjustment-on-my-card-transaction.md)
- [Visa Card Discontinuation – FAQs](https://faq.pexx.com/en/articles/13385368-visa-card-discontinuation-faqs.md): Updated 14 January 2026
- [Important Update: PEXX Card](https://faq.pexx.com/en/articles/14653591-important-update-pexx-card.md): We've recently transitioned away from our current card programme as we prepare to launch a new and improved PEXX Mastercard. Here's everything you need to know.
- [How do I find my previous active cards?](https://faq.pexx.com/en/articles/15839831-how-do-i-find-my-previous-active-cards.md)
- [How do I change the name on my virtual card?](https://faq.pexx.com/en/articles/15840007-how-do-i-change-the-name-on-my-virtual-card.md)
- [Why was my card transaction rejected?](https://faq.pexx.com/en/articles/15840043-why-was-my-card-transaction-rejected.md)
- [Why can't I use the card in some countries?](https://faq.pexx.com/en/articles/15840203-why-can-t-i-use-the-card-in-some-countries.md): Your PEXX card may not work in certain countries due to local regulations, card network restrictions, or fraud-prevention rules.

## PEXX Referral Programme

- [I want to find out more about PEXX's Referral Program](https://faq.pexx.com/en/articles/9233750-i-want-to-find-out-more-about-pexx-s-referral-program.md)

## PEXX Rewards

- [What is PEXX Rewards?](https://faq.pexx.com/en/articles/11923851-what-is-pexx-rewards.md)
- [What are PEXX Points and how do I earn them?](https://faq.pexx.com/en/articles/11923859-what-are-pexx-points-and-how-do-i-earn-them.md)
- [Can I redeem my PEXX Points now?](https://faq.pexx.com/en/articles/11923860-can-i-redeem-my-pexx-points-now.md)
- [What kind of missions can I complete to earn bonus points?](https://faq.pexx.com/en/articles/11923863-what-kind-of-missions-can-i-complete-to-earn-bonus-points.md)
- [Do PEXX Points expire?](https://faq.pexx.com/en/articles/11923868-do-pexx-points-expire.md)
- [How can I track my points?](https://faq.pexx.com/en/articles/11923872-how-can-i-track-my-points.md)
- [Is there a limit to how many points I can earn?](https://faq.pexx.com/en/articles/11923875-is-there-a-limit-to-how-many-points-i-can-earn.md)

## Troubleshooting Common Issues

- [I cannot link my email to PEXX](https://faq.pexx.com/en/articles/9233653-i-cannot-link-my-email-to-pexx.md)

## Security & Compliance

- [Is PEXX regulated?](https://faq.pexx.com/en/articles/9233719-is-pexx-regulated.md)
- [What is PEXX's compliance process?](https://faq.pexx.com/en/articles/9233738-what-is-pexx-s-compliance-process.md)
- [How long does PEXX keep my data?](https://faq.pexx.com/en/articles/9233742-how-long-does-pexx-keep-my-data.md)
- [I want to learn more about PEXX's data privacy policy](https://faq.pexx.com/en/articles/9233744-i-want-to-learn-more-about-pexx-s-data-privacy-policy.md)

## About PEXX

- [What is PEXX?](https://faq.pexx.com/en/articles/9233645-what-is-pexx.md)
- [What is PEXX trying to solve?](https://faq.pexx.com/en/articles/9233649-what-is-pexx-trying-to-solve.md)
- [PEXX Services Terms of Use](https://faq.pexx.com/en/articles/9614840-pexx-services-terms-of-use.md)
- [PEXX PRIVACY POLICY](https://faq.pexx.com/en/articles/9614942-pexx-privacy-policy.md)
- [IMPORTANT: Beware of Impersonators Claiming to Represent PEXX](https://faq.pexx.com/en/articles/14837379-important-beware-of-impersonators-claiming-to-represent-pexx.md)

## Internal Transfer

- [How do I send money to another PEXX user?](https://faq.pexx.com/en/articles/11923885-how-do-i-send-money-to-another-pexx-user.md)
- [Is there a fee for internal transfers?](https://faq.pexx.com/en/articles/11923907-is-there-a-fee-for-internal-transfers.md)
- [What details do I need from the recipient?](https://faq.pexx.com/en/articles/11923909-what-details-do-i-need-from-the-recipient.md)
- [How long do internal transfers take?](https://faq.pexx.com/en/articles/11923915-how-long-do-internal-transfers-take.md)
- [Can I cancel or reverse an internal transfer?](https://faq.pexx.com/en/articles/11923918-can-i-cancel-or-reverse-an-internal-transfer.md)
- [Are there any transfer limits?](https://faq.pexx.com/en/articles/11923923-are-there-any-transfer-limits.md)

## Withdrawal

- [What networks are supported for withdrawal?](https://faq.pexx.com/en/articles/11924341-what-networks-are-supported-for-withdrawal.md)
- [Are there any fees for withdrawals?](https://faq.pexx.com/en/articles/11924353-are-there-any-fees-for-withdrawals.md)
- [How long does a withdrawal take?](https://faq.pexx.com/en/articles/11924355-how-long-does-a-withdrawal-take.md)

## Promotions

- [PEXX Your Love Promotion](https://faq.pexx.com/en/articles/13697780-pexx-your-love-promotion.md): Terms and Conditions for PEXX Valentine's Day Promo
- [App Feedback Survey Incentives Terms & Conditions](https://faq.pexx.com/en/articles/13925903-app-feedback-survey-incentives-terms-conditions.md): Free 1GB eSIM + USD 100 Total Giveaway
- [PEXX Get Free USD Promo](https://faq.pexx.com/en/articles/14032317-pexx-get-free-usd-promo.md): PEXX On-Ramp Promotion Terms and Conditions
- [IDR Deposit Feedback Survey Reward Terms & Conditions](https://faq.pexx.com/en/articles/14493934-idr-deposit-feedback-survey-reward-terms-conditions.md): 25 USD Total Reward
- [VND and IDR Deposit Promo](https://faq.pexx.com/en/articles/14592449-vnd-and-idr-deposit-promo.md): Get up to $20 bonus when you deposit
- [eSIM Public Beta Test](https://faq.pexx.com/en/articles/14912247-esim-public-beta-test.md): PEXX eSIM Beta Test Promotion Terms & Condition
- [Up to 3GB Free eSIM Data](https://faq.pexx.com/en/articles/15080166-up-to-3gb-free-esim-data.md): Up to 3GB Free eSIM Data Promotion Terms and Conditions
- [4% Cashback on Every Bookings](https://faq.pexx.com/en/articles/15092211-4-cashback-on-every-bookings.md): 4% Cashback on Every Bookings Promotion Terms and Conditions
- [PEXX Travel Giveaway](https://faq.pexx.com/en/articles/15299697-pexx-travel-giveaway.md): PEXX Travel 3 Days 2 Nights Hotel Stay Giveaway Terms and Conditions
- [USD Virtual Account Feedback Survey Reward](https://faq.pexx.com/en/articles/15420051-usd-virtual-account-feedback-survey-reward.md): USD Virtual Account Feedback Survey Reward Terms & Conditions
- [PEXX eSIM Survey July 2026 Reward](https://faq.pexx.com/en/articles/15812871-pexx-esim-survey-july-2026-reward.md): PEXX eSIM Survey July 2026 Reward Terms & Condition

## PEXX eSIM

- [What Is the PEXX eSIM service?](https://faq.pexx.com/en/articles/15127871-what-is-the-pexx-esim-service.md)
- [Your PEXX eSIM](https://faq.pexx.com/en/articles/15128076-your-pexx-esim.md)
- [Setting Up Your PEXX eSIM for Internet](https://faq.pexx.com/en/articles/15091968-setting-up-your-pexx-esim-for-internet.md)
- [Is Your Phone eSIM Compatible? \(PEXX\)](https://faq.pexx.com/en/articles/15127893-is-your-phone-esim-compatible-pexx.md)
- [How to Install Your PEXX eSIM](https://faq.pexx.com/en/articles/15127929-how-to-install-your-pexx-esim.md)
- [Troubleshooting: eSIM Installation Problems \(PEXX\)](https://faq.pexx.com/en/articles/15128028-troubleshooting-esim-installation-problems-pexx.md)
- [Troubleshooting: No Internet After Installing Your eSIM \(PEXX\)](https://faq.pexx.com/en/articles/15128052-troubleshooting-no-internet-after-installing-your-esim-pexx.md)
- [eSIM Public Beta Test](https://faq.pexx.com/en/articles/14912897-esim-public-beta-test.md): PEXX eSIM Beta Test Guide

## PEXX Travel

- [Support for your hotel bookings](https://faq.pexx.com/en/articles/15128407-support-for-your-hotel-bookings.md): How to get help with your hotel booking — contact our partner directly, and how we can help if you don't hear back.

## PEXX Miles

- [What is the PEXX and HeyMax partnership?](https://faq.pexx.com/en/articles/15999689-what-is-the-pexx-and-heymax-partnership.md)
- [How to convert your PEXX Points to Max Miles](https://faq.pexx.com/en/articles/15999711-how-to-convert-your-pexx-points-to-max-miles.md): Convert your PEXX Points into Max Miles and use them for flights and hotel stays. Conversions are instant and free.