Most failures come from issues with the photo or document, and you can usually try again.
Check these first
Is your ID valid? Expired documents aren't accepted.
Was the photo clear? Make sure all four corners of your ID are visible, with no glare or blur.
Do your details match? The name on your ID must match the name on your PEXX account.
Is the address country in your proof of address document supported here?
If the issue persists
Contact us via Help in the app or at [email protected]. Tell us the email linked to your PEXX account, and we'll check the reason with our card partner.