The profile is installed but there is no usable data. Work through these steps in order.
Key Points
Data roaming off is the most common cause.
Then wrong default data SIM, then VPN, then manual network selection.
Step 1: Data roaming
iPhone
Settings > Cellular → select PEXX eSIM line → Data Roaming ON
Android
SIM settings for the PEXX eSIM → Roaming / Data Roaming ON
Step 2: Default data line
Ensure mobile data is set to the PEXX eSIM, not your home SIM.
Step 3: Airplane Mode refresh
Airplane ON ~10 seconds → OFF → wait ~30 seconds.
Step 4: Full restart
Power off, wait ~10 seconds, power on, wait for network attach.
Step 5: Line enabled
Confirm the PEXX eSIM line is turned on (not disabled) in Cellular / SIM Manager.
Step 6: VPN off
Disable VPNs and test again.
Step 7: Manual network selection
If automatic selection fails in some regions:
iPhone
Settings > Cellular → select the PEXX eSIM line → Network Selection → turn Automatic off → pick an available operator → test.
Android
SIM settings → Network operators / carriers → disable automatic → scan → select → test.
When you move country, you may need to repeat or return to automatic.
Step 8: Apps or websites show the wrong country
Some services read your location from how your data exits the mobile network, not from GPS. Traffic may route in a way that looks like Belgium to a website or streaming app even while you are elsewhere.
What to do
If everything else works and only one app complains, it is usually routing, not a failed install.
Try another browser or app to confirm data is fine.
If a service blocks you, ask PEXX support whether a VPN is appropriate for that use case (product-dependent).
Still not working?
Contact PEXX support with:
Account / reference details
Phone model and OS
Current city and country
Steps already tried
Screenshots of cellular / SIM settings